FAQs

Frequently Asked Questions
1. How long does it take to process my order?
We process orders within 2-3 business days, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next available business day.
2. When will my order ship?
Once processed, your order will ship either the same day or the following business day. You will receive a shipping confirmation email with tracking details as soon as your order is dispatched.
3. Do you fulfill orders on weekends?
No, we fulfill orders Monday through Friday. Orders placed on weekends will be processed on the next business day.
4. What shipping methods do you offer?
We provide various shipping options, including standard and expedited shipping. You can choose your preferred method at checkout.
5. How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this number to track your package on the carrier’s website.
6. What is your return/exchange policy?
You may return or exchange items within 30 days of purchase, provided they are in unused condition and in their original packaging. Some items, such as opened music, perishable goods, gift cards, and digital collectibles, are non-returnable.
To start a return or exchange:
  • Email us at help@concerttees.net with your order number, sizing information (if applicable), and your return address.
  • Include written instructions regarding the exchange or return to ensure timely and correct processing.
Return Address: Concert Tees
Vincent Lima Returns
2602 Grissom Dr
Nashville, TN 37204
Please note that customers are responsible for return shipping costs, which are non-refundable.
7. How will I receive my refund?
Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a few days.
8. What if I haven’t received my refund?
If you haven’t received your refund after receiving approval, please:
  • Check your bank account and credit card statements again.
  • Contact your credit card company or bank, as processing times can vary.
  • If you still haven’t received your refund, contact us at help@concerttees.net.
9. Can I return sale items?
Unfortunately, sale items cannot be refunded. Only regular-priced items are eligible for a refund.
10. Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping times and costs vary depending on the destination. Please be aware that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.
11. How do I contact customer service?
If you have any other questions or need assistance with your order, please reach out to us at help@concerttees.net or call our office at 615-254-0061.

When will I receive my order?

In most cases, (non-preorder) orders are shipped within 3-5 business days.

What should I do if there's a problem with my order?

Oh no! Sorry to hear it. Please reach out to us via the Contact page

...and include the following information:

  • Full Name
  • Phone Number
  • Order Number
  • Product Title
  • Order Date
  • A Brief Description of the Problem

Can I return/exchange items from my order?

You may return eligible items within 30 days of receipt. Please refer to our return policy for specifics.

While we wish we could accept exchanges, we're unable to manage that workflow as a tiny team.